Refund Policy

Last updated: 18 October 2026

Frontkrieg is free to play. The shop sells optional cosmetic items, such as capital banners, that change only how your nation looks and never give a gameplay advantage. This policy explains when you can get your money back and how to ask for it.

1. Who sells the items

Purchases are processed by Paddle.com, our online reseller and Merchant of Record. Paddle takes the payment, sends your receipt and handles refunds. The charge on your bank statement will come from Paddle.

Your purchase is also covered by the Paddle Buyer Terms and the Paddle Refund Policy (paddle.com/legal/refund-policy). Where they give you more rights than this policy, those rights apply.

2. 14-day refunds

You can ask for a full refund of any paid item within 14 days of the purchase date, for any reason. You do not have to explain why.

Once a refund is made, the item is removed from your account and no longer shows on the map.

3. Technical problems

If an item you paid for did not arrive, does not work as described, or you were charged twice by mistake, write to us and we will fix it or refund you, even after 14 days.

4. Free items

Some items are free. Nothing is charged for them, so there is nothing to refund: you can simply stop using them.

5. How to request a refund

Go to paddle.net and choose "Request refund", or use the link in the receipt Paddle emailed you.

Or write to support@frontkrieg.games from your account email and include the receipt number or the purchase date. We will pass the request on to Paddle.

Approved refunds go back to the original payment method within 14 days of approval. Your bank may need a few more days to show it on your statement.

6. Your statutory rights

If you live in the EU, EEA, UK or Switzerland, you have a legal right to withdraw from a purchase of digital content within 14 days. Our 14-day refund window covers this right in full.

Nothing in this policy limits the rights you have under the consumer protection law of your country.

7. Bank disputes (chargebacks)

Please contact us or Paddle before opening a dispute with your bank: it is usually the fastest way to get your money back. While a dispute is being reviewed, the disputed item may be temporarily unavailable.

8. Abuse

We may decline a refund where there is clear evidence of fraud or abuse, for example when the same items are bought and refunded again and again.

9. Changes and contact

We may update this policy. Each purchase is governed by the version in effect on the day it was made.

Questions about refunds: support@frontkrieg.games.